Melissa

Telecoms Operations Manager

Melissa followed a path of GCSEs and then A-levels, like many of us do, without giving too much thought about what it was that she wanted to do next. Her interests have always included electronics and the great outdoors and so when she heard about the Advanced Apprenticeship in Telecommunications offered by Openreach (which included learning how to climb telephone poles!), she was hopeful that she had found the perfect fit for her.  

She began her apprenticeship with a group of people around the same age and together they learnt about how the Openreach network worked. Training included all the technical aspects of how to get superfast broadband to people’s homes and offices. Before too long, Melissa was out and about working in customers’ premises, connecting and repairing phone and internet access. 

Melissa loved her apprenticeship and her hard work and enthusiasm impressed mangers at Openreach as she was offered a permanent role on completion. It wasn’t long before further opportunities came her way and she secured a Higher Apprenticeship as an Operations Manager which brought with it the responsibility for a team of technician apprentices. “They have targets, but they must also meet the correct quality standard. My priority is to ensure they do it safely and well”. 

Typically, you will find her undertaking quality checks on completed jobs or out and about coaching the next generation of technicians. “It’s good to pass on what I’ve learnt and to see the apprentices make progress.” 

Melissa's career pathway

  • 2005 Left school and completed GCSEs
  • 2007 Completed A-levels at college
  • 2009 Began an Advanced Apprenticeship in Telecommunications with Openreach
  • 2011 Completed apprenticeship and offered permanent role at Openreach
  • 2013 Began a Higher Apprenticeship in Operations at Openreach
  • 2016 Completed her apprenticeship and was promoted to Telecommunications Operations Manager

To read more about technician roles at BT Openreach please click here.

What it takes to be a Telecoms Operations Manager

View attributes in the prospectus

Average salary

Average salary for this job in the UK £48,880
Average salary for a job in the UK* £26,260

Employment statuses

  • Full Time Employed: 181,866
  • Part Time Employed: 14,705
  • Self Employed: 15,858
  • TOTAL EMPLOYED: 212,429

Data powered by LMI for all
*according to ONS

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