Plumbing and Domestic Heating Technician
When Jess left her all-girls school, her teachers thought that her grades and desire for a steady career meant she would become an accountant or lawyer.
Instead, she followed her desire for a hands-on role and became a Heating Technician – and she couldn’t be happier.
Her friends found her decision a bit unconventional, but now they all say how much they admire how many opportunities it’s given her: “I’m a hands-on person and wanted to show that you can earn money in different ways.”
On a day-to-day basis, Jess is responsible for servicing gas boilers and plumbing systems – making sure that water is carried safely around the home. As a Heating Technician she relies heavily on her creative and analytical abilities, which have developed through the years: “You learn the basics and then train your brain to know each individual system. Every appliance is different, and every house is plumbed differently so it can be a bit of a jigsaw puzzle – but I like the challenge.”
When she’s not using her trouble-shooting and technical skills to help customers, she’s using them on her own projects at home: “My job is really handy for my other interest, which is renovating houses!”
As a people person, Jess also enjoys the social aspect of her role. “As you’re going into people’s homes, usually at stressful times because their heating isn’t working or they have a leak, it’s really important that we establish and maintain trust with them.” Her communication skills also come in handy when working with her team – although she doesn’t find that too hard. “It’s great working with a group of people who all enjoy what they do.”
Jess's career pathway
- 2006 Left school after her GCSEs
- 2007 Started doing A-levels at college, before applying for an apprenticeship with building services company T. Brown and studying for an NVQ in Gas Installation, Design and Fault Finding. She also completed the Accredited Certification Scheme for Gas Appliances, becoming a member of the Gas Safe Register
- 2013 Joined British Gas as a Technical Servicing and Breakdown Engineer
- 2016 Joined Pimlico Plumbers as a Heating Technician