IT Operations Technician & CEO

By using his determination and the technological skills he learnt as a technician, Josh has managed to launch his own company by 22, despite an initial setback of being expelled at 15.

He struggled to concentrate and engage with work at school. “I’m really visual and creative, so the learning style of ‘Sit. Read. Revise. Repeat’ just didn’t work for me; I like to work creatively and do things.”

After catching up on his grades at a Pupil Referral Unit, he tried to give education another go and started a computing qualification: “I chose it for no other reason than I was always the guy at home helping my mum to fix the router, and I really enjoyed figuring out the problem and resolving it”.

He went to college, and achieved a BTEC Level 2 Distinction in Computing, but didn’t feel like the university life and classroom suited him. Then he stumbled across an apprenticeship scheme, applied and was successful. “I really flourished. I could commit to the work at hand, throw myself into it, and studying was in blocks which I enjoyed.”

Josh became an IT Technical Apprentice at e-courier, a partner of Microsoft, and had the chance to hone his skills through a wide variety of tasks from maintaining and updating hardware, to troubleshooting and resolving technical issues, like the phone system going down: “That was really critical as it was the source of 80% of our business!”

He ended up as Microsoft’s runner-up Apprentice of the Year. “It meant going to the House of Commons – and they actually knew who I was!”

“My parents were sceptical with apprenticeships at first, but now they are really pleased and think they are great because I have a great qualification, which I’ve earnt with an internationally renowned company.”

From his apprenticeship Josh has gone from strength to strength. Afterwards, he went on to run e-courier’s technical department and became Microsoft’s Apprenticeship Ambassador. “I had speaking engagements in New York, Seattle and Brussels.”

He now runs his own digital business,, which helps people get fit and stay motivated by buddying up with training partners online. “That’s what’s exciting about technology – there are no boundaries. My apprenticeship was the springboard I needed to do all of this.”

Josh's career pathway

  • 2009 Left school at 15 after being expelled
  • 2010 Returned to college and got qualifications in English, Maths and IT and a Level 3 BTEC in Computing
  • 2012 Completed a Microsoft IT and Networking Apprenticeship at e-courier. He received an award as runner-up Microsoft Apprentice of The Year
  • 2013 Achieved a Level 3 Diploma in IT Professional Competence and began working at e-courier while also taking on the role of roving Microsoft Apprenticeship Ambassador
  • 2015 Founded and became the CEO of

“Technicians Make it Happen’ is a campaign we wholeheartedly support, not least because it matches the aspirations of so many of our Apprentices, Partners and Customers.”

Hugh Milward, Director of Corporate Affairs, Microsoft UK

To read more about technician roles please click here.

What it takes to be a IT Operations Technician & CEO

View attributes in the prospectus

Average salary

Average salary for this job in the UK £37,960
Average salary for a job in the UK* £26,260

Employment statuses

  • Full Time Employed: 106,956
  • Part Time Employed: 18,225
  • Self Employed: 6,240
  • TOTAL EMPLOYED: 131,421

Data powered by LMI for all
*according to ONS

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